/files/799524/CompTIA_A_1102_Syllabus.pdf

OBJETIVES

To obtain CompTIA A + certification, you must pass two exams: 220-1101 and 220-1102. CompTIA A + 220-1102 measures the skills required for a basic IT professional. The students will have the necessary knowledge to:

• Installation of components according to customer requirements
• Install, configure, and maintain devices, PCs, and software for end users
• Understand the basic concepts of networking and security/forensics
• Correctly diagnose, resolve, and document common hardware and software problems
• Apply problem-solving skills
• Provide adequate customer support

Understand the basics of virtualization, desktop imaging, and implementation

 SPECIFIC OBJECTIVES

                   Lesson 1: Configuring Windows

·       Configure Windows User Settings

·       Configure Windows System Settings

 Lesson 2: Managing Windows 

·       Use Management Consoles

·       Use Performance and Troubleshooting Tools

·       Use Command-line Tools

 Lesson 3: Identifying OS Types and Features

·       Explain OS Types

·       Compare Windows Editions

 Lesson 4: Supporting Windows

·       Perform OS Installations and Upgrades

·       Install and Configure Applications

·       Troubleshoot Windows OS Problems

 Lesson 5: Managing Windows Networking

·       Manage Windows Networking

·       Troubleshoot Windows Networking

·       Configure Windows Security Settings

·       Manage Windows Shares

 Lesson 6: Managing Linux and macOS

·       Identify Features of Linux

·       Identify Features of macOS

Lesson 7: Configuring SOHO Network Security 

·       Explain Attacks, Threats, and Vulnerabilities

·       Compare Wireless Security Protocols

·       Configure SOHO Router Security

·       Summarize Security Measures

Lesson 8: Managing Security Settings

·       Configure Workstation Security

·       Configure Browser Security

·       Troubleshoot Workstation Security Issues

 Lesson 9: Supporting Mobile Software

·       Configure Mobile OS Security

·       Troubleshoot Mobile OS and App Software

·       Troubleshoot Mobile OS and App Security

 Lesson 10: Using Support and Scripting Tools

·       Use Remote Access Technologies

·       Implement Backup and Recovery

·       Explain Data Handling Best Practices

·       Identify Basics of Scripting

 Lesson 11: Implementing Operational Procedures

·       Implement Best Practice Documentation

·       Use Proper Communication Techniques

·       Use Common Safety and Environmental Procedures