1. Defining a Successful Training Program

2. What Makes a Successful Trainer?

3. A Word About Adult Learning

4. The Learning Process

5. Principles of Adult Learning

6. What’s Your Type? How About Mine?

7. Applying the Learning Cycle

8. Extroverts and Introverts

9. The Training Process

10. Planning Training

11. Choosing Training Methods

12. Designing a Learning Sequence

13. Adding Games

14. Setting the Climate

15. Presentation Skills

16. Dealing with Difficult Trainees

17. On-the-Job Training

18. Training Presentations

19. Designing Evaluations